Frequently Asked Questions
Everything you need to know about our luxury collections and services.
Do you offer complimentary shipping on luxury items?
Yes, we provide fully insured, complimentary overnight shipping on all domestic orders over $500 to ensure your fine jewelry arrives safely and promptly.
What is your return and exchange policy?
We offer a 14-day return policy for a full refund and a 30-day window for exchanges or store credit, provided the item is in its original, unworn condition with all security tags attached.
Are your diamonds and gemstones ethically sourced?
Absolutely. Korman Fine Jewelry is committed to ethical sourcing. All our diamonds are conflict-free and compliant with the Kimberley Process, ensuring the highest standards of integrity.
Do you provide professional appraisals for insurance purposes?
Yes, every purchase of fine jewelry or timepieces comes with a complimentary retail replacement appraisal conducted by our GIA-certified gemologists.
Can I customize a piece or design an engagement ring?
We specialize in custom design services. Our master jewelers will work with you one-on-one to bring your vision to life, from initial sketches to the final hand-finished masterpiece.
Do you offer jewelry repair and maintenance services?
We offer a full suite of services including professional cleaning, prong inspection, resizing, and watch repair to keep your heirloom pieces in pristine condition.